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Step 05 of 9

Send the standard message

Send only the service ID, HWID1, HWID2, and full board model. Support never asks for a login password.

Send these fields

Copy the template, fill it accurately, and send it only through a known approved channel.

Service ID:
Exact board model / revision:
Readout BIOS filename:
HWID1:
HWID2:
Heino HMA · Approved hardware validation and support
HMA installation support